(but when I open the onscreen keyboard, it does not seem to detect the shift key) I looked that Sticky keys or any other feature of windows was not activated, reinstalled the drivers of the keyboard connected to the remote device, even removed the keyboard from the remote device, tried every option in the UI of AnyDesk but no look. I've been using AnyDesk for game development and playing games, and the latency is very low, with only minimal FPS loss from the original source. But the issue I'm running into is that I can't control my mouse in games, they just don't react to mouse movement. I was wondering if anyone has a solution for this. Thank you in advance.
I found an article that hinted at the OS switching to tablet mode expecting touch screen input on launching certain apps which can render mouse input useless. while no apps of this nature are used on the box that I'm aware of I do use an iPad to remote on to boxes in the evenings when I get alerts I need to check on.
I just signed in to the box from the iPad and by default I have it set to cursor mode (where the screen of the iPad acts as a giant touchpad) and it was displaying the same issues as the desktop. I swapped to touch screen mode though which allowed me to tap screen items and bring them to focus. I then swaped back to cursor input and this also worked. I signed out and back in on the desktop and the mouse is now functioning correctly.
hopefully that will help someone in the future!
1. Reeboot the remote machine
Most of the time, a remote computer will function completely fine without a reboot, but in case you’re managing a session where the remote host machine requires a reboot and you reboot through the standard method, you won’t be able to resume the session without user interaction. Thankfully, with AnyDesk you will able to reboot the machine remotely (the Remote Reboot button must be clicked). To find that button, select „Actions“ (the menu with the flash symbol) and then „Restart remote machine“.
2. Optimize your screen
Especially if you’re working on a remote PC for hours, you might want to adjust the view to fit your needs. With AnyDesk, various visual settings can be adjusted to bring in the feel of actually using your local computer instead of a remote one. In the „Display“ settings you can set the defaults and you will be presented with several options:
- Original size: ensures that the transmission window has the same resolution as the remote computer’s desktop. The transmission window may, however, be bigger than the AnyDesk window. In this case, the view will scroll automatically with the mouse movement.
- Optimize monitor usage (stretch): ensures that the transmission window adapts to your local AnyDesk window or (if in fullscreen) monitor. This will stretch the image if your monitor’s resolution is larger than that of the remote computer.
- Optimize display (shrink): this allows AnyDesk to automatically adjust the size to fit your local monitor if it is too small. But it will not stretch the image, if your monitor is larger.
- Start new sessions in fullscreen mode: your entire monitor will be automatically filled with the image of the remote desk during a session. This is extremely helpful, if you intend to use the remote computer only without switching between applications on your local PC and the remote destop.
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3. Show remote cursor
When we work with someone on his remote computer we won´t be able to know what the other user is trying to show as his mouse pointer is not visible by default. So to see the remote cursor you need to manually enable it. After you connect to the remote computer click on the „Display“ menu (with the screen icon) and at „Visual Helpers“ select „Show remote cursor“. Now, not only your desktop’s cursor is visible but also that of the remote desktop. This allows the remote user to point at certain elements on the screen.
4. Switch sides
In a regular remote support session, you will connect with your client (host computer) to view his desktop. But in case you would like to show or present something to your client without having to close and open a new session the other way around, you can select „Switch sides“ from the “Actions” menu, allowing your partner to view and control your desktop.
5. Unattended access
Setting up unattended access on a customer´s computer allows you to access their computer when the customer is not sitting in front of it, enabling you to provide unattended technical support at any time. Or if you wish to access your work computer from your laptop at home, this feature makes it possible. All you need to do is set a password in the “Security” tab of your work computer’s AnyDesk settings.
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AnyDesk is super easy to use, but with the above tips, you should be able to really take advantage of its power – and make it feel like your remote computer is right in front of you!